The power of an Industry Code

The Consumer Protection Act enables industries to draft and agree a customised code of conduct, which, once accredited by the Minister of Trade and Industry, binds all of the industry members. Such a code can include a scheme for alternative dispute resolution, i.e. an ombud. Once there is an ombud in place for an industry,

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The legal risk if you run out of stock

How many retailers, particularly online retailers, know that: if you are selling a product which may run out, and you have not specified the limitations you have in availability in your advertising, you face the following penalties*: you will have to supply a consumer who responds to your advert with the same or equivalent goods

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