I am excited to report that the CPA comes through for disappointed buyers of financed cars: I have recently succeeded in recovering the losses of a consumer who bought a seriously defective second-hand vehicle from a dealer, where the deal was financed by one of the big four banks on the basis that the car
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Sidestep the logjam at the Consumer Commission
The National Consumer Commission appears to be unable to handle the volume of complaints, and it is unusual to receive a case number before two weeks have passed, and then the months roll by before any further steps are taken. Are there any other options? Section 69 of the CPA lists several: consumer courts (these
Continue reading »When does the CPA apply to me / my business?
The Consumer Protection Act 68 of 2008 (“CPA”) came into final effect on 31 March 2011 and the regulations under the Act came into effect simultaneously. The Act consequently covers both goods and services delivered on or after 31 March 2011 when this was done: “in the ordinary course of business“ and “for consideration”. You and
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