Consumer Protection Act

The Consumer Protection Act, No. 60 of 2008, has significantly impacted the lives of both consumers and suppliers of goods and services since it became effective:

in respect of no-fault liability for harm caused by goods since 24th April 2010; and

in respect of its many other provisions impacting on suppliers since 31st March 2011.

The Act covers almost every aspect of the consumer-supplier relationship, including:

Quality of goods and services, implied warranties, marketing, packaging and labelling of goods or services, ordering, delivery and return of goods, sales records (e.g. invoices and receipts) and required disclosures and warnings to consumers, customer loyalty programmes, promotional competitions, call centres, pricing of goods and services, franchises, auctions, contract and which terms are prohibited, plain language, product recall, liability where unsafe goods cause harm, deposits, vouchers, and trust funds, various new consumer remedies and dispute resolution forums and penalties for non-compliance with the Act.

Please contact Trudie Broekmann if you require training on this Act and its impact on your business.

Seminar Feedback

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Thank you for an excellent seminar that was presented in a logical & practical manner.

Seminar was very informative and interesting. Presenter was well prepared and explained confusing legal aspects in a clear and logical way.

Very well prepared, very well presented and prepared, thank you!

Trudie is an exceptional seminar presenter. Really excellent! Enjoyed it very much.

Presenter was very passionate about the topic and area of law which made it so much more enjoyable.

Trudie’s knowledge is incredible!

Practically, insightful and well informed presentation on an Act.


As from 1st of May 2011, the Companies Act of 1973 was replaced by the new Act. The new Companies Act is a 294 page document, considerably more intricate than the old Act.

Protection of Personal Information Act

This Act poses a huge compliance challenge for any business- some of the requirements are that you obtain the consent of any person (including a legal entity) before you use, store, move, or destroy their “personal information”.


If you would like to know more about what we do at Broekmann Attorneys, please feel free to contact us and we will help you with your legal issues. We are here to help you!