Ombuds and consumer helplines

A list of ombuds and consumer helplines with their contact details follows. The information was sourced from a third party and may not be completely reliable. If you find any errors or where contact details are outdated, please let us know and we will update the list. We obviously don’t guarantee that any of these bodies will effectively or accurately adjudicate on consumer rights.

The Advertising Standards Authority
www.asasa.org.za
Tel: 011 781 2006
Fax: 011 781 1616
complaint@asasa.org.za

South African Institute of Auctioneers
www.saia.org.za
Tel: 011 782 1315
Fax: 011 782 8771
admin@saia.org.za

Ombudsman for Banking Services
www.obssa.co.za
Tel: 011 712 1800
Fax: 011 483 3212
Sharecall: 0860 800 900
info@obssa.co.za

The Master Builders’ and Allied Trades Association
www.mbawc.co.za
Tel: 021 685 2625
Fax: 021 685 2622
info@mbawc.org.za

National Home Builders Registration Council (structural faults found after build)
www.nhbrc.org.za
Toll Free No. 0800 200 824
Fraud Hotline 0800 203 698
Tel: 011 317 0000
Fax:011 317 0105

The Motor Industry Ombudsman
www.miosa.co.za
Tel: 0861 1 MIOSA (0861 1 64672)
Fax: 086 630 6141
info@miosa.co.za

City Council
Ombudsman for the City of Cape Town
http://www.capetown.gov.za/en/CityOmbudsman/Pages/ContactUs.aspx
Contact person: ​Carla Fredericks
​Tel: ​021 400 5487
​Fax: ​021 400 5952
ombudsdirect@capetown.gov.za

Consumer Right
Office of the Consumer Protector
http://www.westerncape.gov.za/your_gov/25
Tel: 0800 007 081
Fax: 021 483 5872
consumer@westerncape.gov.za

Credit
National Credit Regulator: transactions falling under Credit Act, as well as the old Usury Act, Credit Agreements Act, or Usury Act Exemption Notice. Regulator can help with issues relating to credit bureaux or credit info.
www.ncr.org.za
complaints@ncr.org.za
Call Centre 0860 627 627
Complaints regarding debt counselling to dccomplaints@ncr.org.za

Credit Bureaux
Office of Credit Ombudsman
www.creditombub.org.za
Call Centre: 0861 OMBUDS (0861 66 28 37)
Fax: 086 683 4644
ombud@creditombud.org.za

ITC Transunion Credit Bureaux
www.transunion.co.za
Call Centre: 0861 482 482
Experian Credit Bureaux
www.experian.co.za
Help desk: 0861 10 56 65

Debt Collectors
Council for Debt Collectors
www.debtcol-council.co.za
Telephone numbers:
012 804 9808
012 804 8483
012 804 3402
Fax: 012 804 0744

Dentists
www.sada.co.za
Tel: 011 484 5288
Toll Share number: 086 011 0725
Fax: 011 642 5718
info@sada.co.za

DentalMediator@sada.co.za
Tel: 021 671 2793
Fax: 086 532 4550

Electricians
Western Cape Electrical Inspection Authority
www.wcaeia.co.za
Tel: 021 987 3010
Fax: 021 987 3083
info@wcaeia.co.za

Electrical Contractors Association of SA
www.ecasa.co.za
National Labour Director: Mr. S. Khola
Tel: 011 392 0000
Cape Town contact Information:
Tel: 021 462 2690
Fax: 021 465 6319
ecact@iafrica.com

Estate Agents
The Estate Affairs Board
www.eaab.org.za
Tel: 087 285 3222
legal@eaab.org.za – complaints
eab@eaab.org.za – general

Funerals – insurance problems contact –
www.fsb.co.za
Switchboard: 012 428 8000
Contact Centre: 0800 110 443 / 0800 20 20 87
Fax: 012 346 6941
info@fsb.co.za

Furniture Shops
Furniture Traders’ Association
www.cgcsa.co.za
Contact Number: 0861 242 000
Fax: 0866 749 929
info@cgcsa.co.za

Health Care Practitioners
Registrar of the Health Professions Council of SA
www.hpcsa.co.za
Client Care Centre
Tel: 012 338 9300/9301
Fax: 012 328 5120
info@hpcsa.co.za

Income tax, PAYE, UIF, VAT, Customs
www.sars.gov.za
SARS Contact Centre on 0800 00 7277 (0800 00 SARS)
Southern South Africa please use: Contact.south@sars.gov.za and fax 021 413 8905

Insurance
Financial Advisory and Intermediary Services Ombudsman
www.faisombud.co.za
Tel: 012 470 9080
Fax: 012 348 3447
info@faisombud.co.za

Short Term Insurance
www.osti.co.za
Tel: 011 726 8900
Fax: 011 726 5501
Toll free: 0860 726 890
info@osti.co.za

Interlinked
One share-call number connects consumers with all 3 ombudsmen in the financial industry. (long term insurance, banking services, credit info)
Tel: 0860 66 28 37

The Ombudsman for Long-term Insurance
Call Centre: 0860 103 236
Tel: 021 657 5000
OMBUDS Call Centre 0860 662 837 or 0860 OMBUDS
Fax: 021 674 0951
info@ombud.co.za

The Ombud for Financial Services Providers
(FAIS Ombud)
Tel: 0860 324 766
OMBUDS Call Centre 0860 662 837 or 0860 OMBUDS
Fax: 012 348 3447
info@faisombud.co.za

The Registrar of Council for Medical Schemes (CMS)
Tel: 012 431 0500
Fax: 012 430 7644
complaints@medicalschemes.com

Centralised Complaints Helpline for all Financial Ombud Schemes 086 OMBUDS (086 066 2837)

The Financial Services Board
Toll free 0800 110 443 or 0800 202 087
Tel: 012 428 8000
OMBUDS Call Centre 0860 662 837 or 0860 OMBUDS
Fax: 012 347 0870
info@fsb.co.za

The Ombudsman for Banking Services
Share Call 0860 800 900
Tel: 011 838 0035
OMBUDS Call Centre 0860 662 837 or 0860 OMBUDS
Fax: 011 838 0043
info@obssa.co.za

Association for Savings & Investments SA (ASISA)
Cape Town office:
Tel: 021 673 1620
Fax: 021 673 1630
Johannesburg office:
Tel: 011 369 0460
Fax: 011 787 9710
info@asisa.co.za

The Credit Ombud
Call Centre: 0681 662 837
OMBUDS Call Centre 0860 662 837 or 0860 OMBUDS
ombud@creditombud.org.za

The National Credit Regulator (NCR)
Call Centre : 0860 627 627
OMBUDS Call Centre 0860 662 837 or 0860 OMBUDS
Fax: 011 805 4905
complaints@ncr.org.za

National Consumer Commission (NCC)
Tel: 012 394 1544
Fax 012 394 2544

Medical Schemes
The Council of Medical Schemes
www.medicalschemes.com
Customer Care Centre
0861 123 267 / 0861 123 CMS
Reception:
Tel: 012 431 0500
Fax: 012 430 7644
information@medicalschemes.com
Complaints
Fax: 012 431 0608
complaints@medicalschemes.com

Monopolies or price fixing
Competition Commission
www.compcom.co.za
Tel: 012 394 3200 / 3320
Fax: 012 394 0166
ccsa@compcom.co.za

Pensions
The Pension Funds Adjudicator
www.pfa.org.za
Tel: 012 3461738, 012 748 4000
Fax: 0866937472
enquiries-jhb@pfa.org.za

Plumbers / Pools
Institute of Plumbing
www.iopsa.org.za
Tel: 011 477 4563
Fax:011 477 4520
iopsa@iafrica.com

Tel: 044 873 6285
Tel: 044 873 6279
Fax: 044 873 6291
iopsa@iafrica.com

Sectional Title Living
www.sto.co.za
Website with information and advice for owners of sectional title properties, trustees and managing agents.

Telecommunications
To complain about Telkom or a cellular company
www.icasa.org.za
Tel: 011 321 8280
Fax: 011 448 1870

Tenants/Landlords
The Rental Housing Tribunal
WESTERN CAPE
086 010 6166
Tel: 021 483 9494
Fax: 021 483 3511

Timeshare
www.voasa.co.za
Tel: 021 914 9693
Fax: 021 914 5202
voasa@voasa.co.za

Veterinary surgeons
www.savc.org.za
Tel: 012 342 1612 / 012 342 1612
Fax:012 342 4354
http://www.savc.org.za/public-info/complaints

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