Product recall- a supplier’s worst-case scenario. How can you plan to decrease the risk?

The National Consumer Commissioner issued guidelines in respect of product recall in June 2012. They can be found at http://www.polity.org.za/article/consumer-protection-act-682008-national-consumer-commission-consumer-product-safety-recall-guidelines-gazette-no-35434-notice-490-2012-06-13. These guidelines are particularly onerous for suppliers. A recall will always be required where consumers’ safety is at risk- even if the risk is remote. We need to distinguish between a supplier’s voluntary recall, where

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